Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at ticasegypt@gmail.com.
Once your return request is accepted, our team will provide you with the return instructions and arrange the collection of the item. Please contact us and submit a return request before sending any item back.
You can always contact us at ticasegypt@gmail.com for any questions regarding returns.

Exchanges:
You can request an exchange within the eligible exchange period, provided that the item is in its original condition, unused, with tags, and in its original packaging.
Once your exchange request has been reviewed, our team will provide you with the next steps and arrange the exchange.

Refunds:
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be automatically issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.